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Quality Policy
In 1998, CRUMA established a quality management system following the UNE EN ISO 9002:1994 standard, and since July 2002, our company has been certified according to the directives of the new UNE EN ISO 9001:2000 standard based on the following principles:
All CRUMA activities are directed towards providing the end user with maximum quality products, adapting them to his needs.
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Quality Policy
In 1998, CRUMA established a quality management system following the UNE EN ISO 9002:1994 standard, and since July 2002, our company has been certified according to the directives of the new UNE EN ISO 9001:2000 standard based on the following principles:
All CRUMA activities are directed towards providing the end user with maximum quality products, adapting them to his needs.
CRUMA has therefore defined the following quality policy:
Product quality:
• Commitment to comply with all the requirements of our customers, related to the product, legal or legislative.
• Close collaboration with our suppliers to obtain the highest quality products.
• Approach the entire set of our activities by processes.
Service quality:
• Achieve the highest customer satisfaction.
• Continued technical customer advisory service.
• Adapt ourselves to the delivery time requested by the customer.
Management quality:
• Continuous improvement of the quality management system efficiency.
• Promote our personnel training, awareness and motivation.
• Optimise the available resources.
This quality policy outlines a frame of reference on which to set up and revise annual quality objectives. We hope that the application of these concepts will contribute to the consolidation of CRUMA as a company that faces the future with solid guarantees.
Product quality:
• Commitment to comply with all the requirements of our customers, related to the product, legal or legislative.
• Close collaboration with our suppliers to obtain the highest quality products.
• Approach the entire set of our activities by processes.
Service quality:
• Achieve the highest customer satisfaction.
• Continued technical customer advisory service.
• Adapt ourselves to the delivery time requested by the customer.
Management quality:
• Continuous improvement of the quality management system efficiency.
• Promote our personnel training, awareness and motivation.
• Optimise the available resources.
This quality policy outlines a frame of reference on which to set up and revise annual quality objectives. We hope that the application of these concepts will contribute to the consolidation of CRUMA as a company that faces the future with solid guarantees.
